Customers Stop Calling — They Already Know What's Happening
Your AI agent sends real-time repair updates from your shop — so customers are informed and your service writers can focus on the next car.
The Problem
Customers drop off their car and immediately want to know when it'll be ready. Service writers spend a significant portion of their day fielding status calls instead of writing service.
How Your AI Agent Handles It
- 1
Monitors your DMS (Mitchell1, Tekmetric, CCC ONE) for repair order status changes
- 2
Sends updates when the technician starts work, when parts arrive, when diagnostics are complete, and when the vehicle is ready
- 3
Notifies customers of any delays or additional repairs found during diagnosis
- 4
Allows customers to approve additional work via text
- 5
Triggers a "your car is ready" message with payment options when complete
See It in Action
Example message from your AI agent
"Hi Sarah, update on your 2019 Honda Accord: our tech found a worn serpentine belt during the oil change — we recommend replacing it. Total would be $189 more. Reply YES to approve or call us to discuss." — sent as found.
Messages are personalized, reference real job data, and are sent at exactly the right moment — automatically.
What You Can Expect
Service writer call volume drops by half
Additional work approval rates improve with immediate notification
Customer satisfaction scores increase
Vehicles get picked up faster — improving bay turnover
More Ways AI Agents Help Auto Repair Shops
Appointment Reminders
Send automated pre-job reminders with arrival windows, prep instructions, and crew details — reducing no-shows and job site problems.
Invoice Collection
Automated payment reminder sequences that collect outstanding invoices — without awkward collection calls.
Review Requests
Automatically ask every satisfied customer for a Google or Yelp review — at the perfect moment, every time.
Ready to Automate Job Status Updates for Your Auto Repair Business?
Set up your AI agent in under 30 minutes. No technical skills required.